Q: How about your after-sale service ?
We offer manual instruction and engineer training before loading,after shipment we provide 24 HRS online support, video technical support or field installation assist.
Q: What is the lead time?
For customized machine, it takes about 45-60 days after deposit. For stock machine, fast shipment. ( The actual production cycle will vary according to the degree of customization.)
Q: What is the warranty period for your machine ?
12 months warranty for components and technical support .
Q: Do you provide custom machines?
Most of our machines are customized. Our goal is efficiency and stable performance. We design the machines according to customers products to meet customer' needs.
Q: How can we install the machine when it arrives?
We can send experienced technicians to customer's country for guiding the installation and commission the machine, also train the customer's employees.
Q: What's the advantage of SINOTECH?
We provide customers with turnkey projects. Including plant design, plastic machine and mold installation, debugging, also we can source the auxiliary equipments for customers. We can ship the full set of machines after testing in our factory. It will save a lot of cost and time.
