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Q What's the advantage of SINOTECH?
A We provide customers with turnkey projects. Including plant design, plastic machine and mold installation, and debugging, also we can source the auxiliary equipment for customers. We can ship the full set of machines after testing in our factory. It will save a lot of cost and time.
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Q How can we install the machine when it arrives?
A We can send experienced technicians to the customer's country to guide the installation and commission of the machine and also train the customer's employees.
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Q Do you provide custom machines?
A Most of our machines are customized. Our goal is efficiency and stable performance. We design the machines according to customers' products to meet customers' needs.
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Q What is the warranty period for your machine?
A 12-month warranty for components and technical support.
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Q What is the lead time?
A For customized machines, it takes about 45-60 days after deposit. For stock machine, fast shipment. ( The actual production cycle will vary according to the degree of customization.)
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Q How about your after-sale service?
A We offer manual instruction and engineer training before loading, after shipment we provide 24 HRS online support, video technical support, or field installation assistance.
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Q Do you provide any spare parts with the machine?
A Yes, we offer all necessary spare parts before shipment. (contact us for packing list )
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Q How can we get the exact price of the plastic machine?
A Contact us with the product's size, shape, annual quantity, and photo if possible. We can recommend our machine models with a quotation.
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Q Can we visit your factory?
A Sure. We are located in Zhangjiagang city which is very near Shanghai. For overseas customers, you can fly to Shanghai Pudong International Airport. We can pick you up at the Airport. (or Hongqiao International Airport. ) We also provide visits online by video.