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CUSTOMER SERVICE

SINOTECH's professional team guarantees that every aspect, ranging from design, and production to after-sales service, is meticulously refined.
Fast delivery caters to your urgent time requirements and avoids delaying your production schedule.
Comprehensive after-sales service ensures you have no concerns.
Long-term technical support offers a guarantee for the continuous optimization and upgrading of equipment.

Comprehensive technical support

Starting from pre-sales consultation, we provide professional advice during the purchase decision-making stage to assist you in understanding the characteristics and applicable scenarios of different machines.
We offer training services to guarantee that you and your team can operate the machine proficiently, give full play to its performance, and lay the foundation for the profitable operation of the machine.
Professionals conduct in-depth analyses of production needs, undertake project research, and develop personalized overall factory planning to aid in enhancing production efficiency and benefits.

Brand parts guarantee:

The machine employs well-known brand electrical components such as Festo, Mitsubishi, Schneider, and Siemens to guarantee the high quality and stability of the equipment. All the accessories provided by SINOTECH are original products with guaranteed quality and high compatibility and matching degree with mechanical products, ensuring that the customer's machinery can operate normally after accessory replacement and extending the service life of the machinery. For some customers with specific needs, customized production services for accessories are offered. According to the customer's design requirements or specific application scenarios, exclusive accessories that meet the customer's needs are manufactured to satisfy the customer's individualized needs.
Each machine is strictly tested and inspected by engineers before delivery and runs in the factory for at least 24 hours to ensure its reliable performance and reduce the risk of subsequent failures.

All-round caring service:

SINOTECH offers customers 24-hour, 7-day continuous technical and service support to address problems encountered in production at any time. The combination of on-site service by overseas engineers and online service enables you to receive timely assistance from SINOTECH regardless of your location. We will regularly dispatch commissioning engineers to visit customers to solve problems promptly and ensure that your equipment is always in optimal condition.

Low-cost accessories procurement channel:

During the utilization of equipment, the replacement and maintenance of accessories are inevitable. SINOTECH provides old customers with low-cost accessories procurement channels to assist customers in reducing subsequent operating costs. Simultaneously, the company can also provide customers with accessories inventory management and distribution services to ensure that customers can obtain the required accessories promptly and reduce equipment downtime caused by accessory shortages.

Sinotech has always prioritized quality for many years and is committed to providing customers with appropriate technical solutions and professional services. By continuously creating value, it has gained the trust of numerous customers. If you are indecisive about the choice of production equipment, Sinotech is undoubtedly a reliable option. Whether in terms of technological advancement, product quality, or after-sales service, Sinotech has performed outstandingly and is worthy of your trust!
We are a professional manufacturer of plastic machines and we have devoted ourselves to the development, research, and production of plastic machinery for more than 20 years.

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CONTACT US

WhatsApp/Wechat: +8613915728281
Tel: +86-512-5849-2269
Mobile: +86-139-1572-8281
Add: Liangfeng Packaging Industrial Community, No. 12 ChangXing Road, ZhangJiaGang City, JiangSu Province, China

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